Sis and I have this common liking when we dine at this particular cafe at leisure mall. I shall leave it to u all to guess the cafe dat I'm talking about. But each time we were there, the same frustrations occured and both sis and I have the same enjoyment of throwing our temper at the waiter and waitresses there.Hah!
Just like dinner a few hrs ago. The place was full and the only table available was one rite in front of the main entrance. I dun really like the idea to eat while having ppl looking at ur dishes. Especially when there's a queue. Mum spotted an empty table in the middle and requested for a change. The waitress was trying to save all the 'mafanness' of switching and said dat every table is the same. It doesnt matter wer ur seated at. Woa...mistake! Sis got heated up and replied back, " But I dun like seating at the entrance". Mum was gonna gif in when i got up, told the waitress in the face " Neither do I," and stormed rite to the empty table, without waiting for her to gif a response. Haha. Such enjoyment. She terpaksa gif in to us la. ;p
Service was not very satisfactory either. Not dat they were understaffed or anything like dat. There were quite a number of waiters and waitresses around. But all of them seemed to be crowding around the counter with their backs towards the tables. Wat the heck! U were employed just to hang around izzit? As if they dun care when a customer calls for them. Ish! Feel like throwing a stone at them to get their attention. A few stones wud do a better job.
Then there was the menu. I ordered a particular waffle and the guy said it was not available for the day. Okay. Fine. I then pointed to a sandwich and he said it was not available too. Okay. I pointed to another dish and asked, "Then is THIS available?". Guess wat, he said NO as well. Crap! My turn to heat up. I closed the menu, turned to him and asked, "So wat is AVAILABLE?" with a real frustrated look. He suggested a few which i dun feel like eating. Wat kind of place is this? Ur operating a cafe and yet u tell ur customers dat most of the dishes on the menu are not available. Then wat to eat?
They took like forever to serve as well. Sis reminded them a couple of times. They said " Okay. Okay. Coming." and then forgot all about it. Sis was on the verge of 'slapping' them when her dish finally came. And it looked as if it was not cooked well enuf. If there was a suggestion box there, I wud haf criticised them cukup cukup.Is this how u treat ur customers?
Not only is the service damn bad, the place is not very hygenic either. Halfway thru the meal, we actually saw a huge rat jumping down the stairs (yeah, its a 2 level kind of place). I wud haf forgiven them if i was at a mamak or something like dat. But this is a cafe. At leisure mall man! No comments anymore. The rat was rather cute tho.
Sis and I made it a point to gif them a piece of our minds every time we go there. Yea, we wud be going back coz mum likes it there. Dunno why. Hehe. To remind them of their lousiness. ;p